How to register on M-TIBA Safaricom Services.

How to register on M-TIBA Safaricom Services.

About M-Tiba

M-TIBA is a service on your mobile phone that allows you to set funds aside for healthcare. Funds stored in M-TIBA can only be used to pay for services and medication at specific healthcare facilities which carry the M-TIBA logo. You can transfer funds from your M-PESA to your M-TIBA. Funds stored in M-TIBA are managed by UAP insurance.

M-TIBA is customized for you:

  1. To set funds aside regularly using your mobile phone
  2. To set funds aside flexibly according to your income; you can deposit from as little as KSHs.10.
  3. To set funds aside affordably; registration into M-TIBA is free. Transactions from your M-PESA to your M-TIBA are free. No transaction costs at the healthcare facility when you pay.
  4. To manage healthcare for your extended family
  5. To access better healthcare conveniently

How to register on M-TIBA

There are multiple ways to register on M-TIBA:

  1. Simply dial *253#
  2. An M-TIBA agent
  3. At any of the facilities that carry the M-TIBA logo
  4. By calling M-TIBA Toll Free line 0800 721253.

For more information, call the Toll Free Customer Care Center on 0800721253 or email

An M-TIBA agent is an authorized person who can provide information on M-TIBA and help you with the following activities:

  1. Registration on M-TIBA
  2. Transfer funds from your M-PESA to your M-TIBA
  3. Provide a list of healthcare facilities participating in M-TIBA in your area
  4. Provide information about promotional offerings on M-TIBA

You are advised not to give cash to M-TIBA agents.

Anyone who is a Safaricom customer above the age of 18 years is eligible to register for M-TIBA

You must have a duly registered Safaricom SIM card and be a holder of a valid national identity card or passport.