How to get connected to Safaricom Home Internet (Fibre)

What is Safaricom Home Fibre?

Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a WiFi router that will enable you to have wireless and LAN internet access.

 What packages are available?

There are 4 Safaricom Home Fibre packages designed to meet your everyday work, education and entertainment needs. 

How do I get access to the service?

Simply dial *400# and select the “Get Safaricom Home Fibre” and follow the simple steps. You will then get a call back from Safaricom within 48 hours.

How long will the activation process take?

Your Safaricom Home Fibre will be set up within 48 hours after payment.

 How do I pay for the service?

Simply dial *400# and select the “Manage my subscriptions” and follow the prompts. Alternatively, you can visit any Safaricom Shop to make payment.

What do I need to access the service?

You will be issued with a Wi-Fi username and password which you can then use to connect to Safaricom Home Fibre. You can use the same details to connect to your Wi-Fi compatible devices.

 Are there installation charges for the service?

No. Safaricom Home Fibre installation is absolutely FREE!!

How can I check if my area is connected to Safaricom Home Fibre?

Please visit the Safaricom website via www.safaricom.co.ke/personal/internet/getting-connected/fibre-to-home to confirm if your location is Fibre ready. 
You can also dial *400# and select the “Are you in my area” option.

How do I get assistance in case I have queries, issues or complaints?

For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to safaricomhome@safaricom.co.ke

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