Safaricom SIM registration update

1. 1. The Communications Authority of Kenya recently directed all mobile service providers to update details of their subscribers.
   2. The move was termed as one to curb fraud through shady activities such as SIM-swap.
   3. Kenyans are currently seeking update services both in authorized shops and online as the clock ticks away.
   4. This article gives you step-by-step information on how you can update your Sim card details and evade imminent disconnection.

Safaricom SIM card registration Update

Safaricom still urges its customers to comply with the Communications Authority directive and update their registration details.

The process cannot take you more than 5 minutes.

Follow these simple steps to update your Safaricom SIM details.

1. 1. Walk into the nearest Safaricom shop. Kindly make this visit early enough to avoid tedious queuing on deadline day.
   2. Make sure you have with you your Original National Identity Card.
   3. Once at the Safaricom shop, you will be directed to an agent.
   4. The agent will ask and enter your phone number.
   5. Your National ID will be scanned.
   6. The agent will then take a photo of you for additional security.
   7. You will be shown all the numbers registered under your name, and asked to identify which ones to update.
   8. You will then be required to input your signature on the agent’s smart device.
   9. Once you put your signature, the details will be successfully submitted and you will receive a confirmation message shortly after.
   10. Click here to locate a Safaricom shop near you and get assistance on the update.

SIM card update deadline

1. 1. The Communications Authority of Kenya announced that it will deactivate unregistered SIM cards from April 15.
   2. The Authority has further stated that no additional time will be allocated to the exercise.

Telkom SIM card registration Update

Telkom SIM registration update is even simpler and more convenient, given that you can do it online.

Follow these simple steps to instantly update your Telkom SIM card details.

1. 1. Click here to update your Telkom SIM card details
   2. A KYC (Know Your Customer) form will appear.
   3. Enter your registered Telkom mobile number.
   4. Enter your National ID card number.
   5. Upload scanned images of your ID card both sides.
   6. Click the Submit button below the page to submit.

Airtel SIM card registration Update

Airtel Kenya has undertaken a process to update and confirm identities of their customers as per Communications Authority directive.

Airtel Kenya allows you to update your registration details either online or at Airtel authorized outlets nationwide.

1. 1. Updating at an Airtel outlet

      1. Visit an Airtel shop.
      2. Make sure you have with you your original National Identity Card.
      3. You will be required to present this ID card and a picture of it taken.
      4. A photo of you will also be taken for additional security.
      5. Your details will then be submitted to the system, and any further guidance will be given to you.
      6. Click here to locate an Airtel Kenya shop near you where you will be assisted with the update.
      7. Click here to find an authorized Airtel dealer near you for assistance on SIM registration Update.

   2. Airtel SIM registration online update

      1. Click here to update your Airtel SIM registration details online.
      2. A KYC (Know Your Customer) form will appear.
      3. Enter your phone number and click on “Validate and get OTP.”
      4. Enter the code sent to you to proceed to the next level.
      5. Upload clear images of your original ID both sides.
      6. Submit your details.

Why do I need to update my SIM Card details?

1. 1. You need to update your SIM registration details in order to comply with the government directive and avoid disconnection of your line.
   2. The three mobile services providers (Safaricom, Airtel and Telkom) have issued warnings that non-compliant lines will be disconnected.
   3. You also need to update your registration details to shield yourself from fraudulent activities.
   4. Updating your SIM means no one can use your credentials to commit crime since the original, authentic owner will be clearly identified.

How do I know that my Safaricom SIM details are successfully updated?

1. 1. After the agent has submitted the details, they will be reviewed.
   2. You will then receive a message telling you the full status of your Safaricom line within a 4-week period.

How do I update Safaricom SIM Card details if am outside the country?

Reach out to Safaricom via customercare@Safaricom.co.ke for further assistance.