How to use Uber call
The Kenyan taxi business has really matured over the years with different player inventing more customer-friendly tactics to improve client experience.
International service provider Uber has been at the forefront in ensuring its client based is well catered for and most recently they have launched the new way to hail their cabs via a phone call that is free of charge.
The phone call is available to all service providers in Kenya, here’s how to order an Uber via a phone call:
- Dial 0800 722 000 on your phone (it should be free)
- You will be connected to a customer care representative who you will give your identification details to
- Share your pickup point and destination with the representative
- The representative will alert you of your expected fare price
- Once you accept the fare, your trip will be confirmed
- You will then receive an SMS with the driver’s details (name, phone number and car registration)
- You will be required to meet the driver at the stated pickup point.
Currently, the service is only available for Nairobi customers and it is 24/7 and one does not require an Uber account.
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