How to subscribe to the Safaricom One Connect Express service

This is a bundled communication package which offers a fixed voice landline and a fixed Internet connection transmitted through fibre.

With Safaricom One Connect Express, there is no need to invest in a separate fixed landline and internet. This is a hybrid (Post-pay & Pre-pay) solution and provides a communication package that bundles voice and unlimited internet at an affordable cost.

One Connect Express Packages

Key Benefits of One Connect Express

1. Top up indirectly from a Safaricom mobile line
2. Voice mail retrieval
3. Dedicated Internet connectivity delivered through fiber
4. One bill for voice & Internet
5. 24/7 support
6. No installation fees

How to subscribe to the One Connect Express service

1. Fill in a One Connect Express form available either through sales representatives or retail shop
2. Provide business documents such as Business Pin and a Business Registration Certificate
3. Make a deposit (refundable) and one month pre-payment equivalent to the package you are purchasing

How to top up the One Connect Express service using airtime

1. Dial *141*16 digit scratch card PIN*Landline number# e.g. *141*1234567890123456*0201234563#
2. The USSD top up must be done through a Safaricom mobile line

How to make international calls with One Connect Express

International calls are charged at out of bundle rates. Safaricom can however increase your current call limit to cater for your international call needs upon request. You can also load up airtime normally through a scratch card.