Their service is free of charge and loaded with value! No subscription fees, No hidden costs, no transaction fees and best of all our products are more affordable. Our primary differentiation is quality assurance on all products that will be featured
MYDAWA is a brand of ION Kenya Limited, licensed by The Pharmacy and Poisons Board of Kenya, under the Premise License Number.
Hours of operation
Their website is open 24 hours a day, 7 days a week. Contact Centre support is available from Monday to Sunday, 08:00 am to 10:00 pm.
How long do I have to wait to get my delivery?
Your purchase will be delivered within 4 hours after if you make your order between 8:00 am and 8.00 p.m. for deliveries within Nairobi. Monday to Sunday. If you purchase after 8.00 p.m., delivery will be done by 10.00 am the next day.And for orders outside Nairobi, deliveries are done after 24hrs.
You will receive a confirmation on your mobile phone once delivery has been done and is ready for collection.
Their online store may not offer the required solution in emergency situations.
How to order from MyDawa
In order to process your order quickly, they need the following details from you:
- An image of your prescription (required for the order of Prescription medicines).
- Your payment details.
Mode of Payments
MYDAWA.com accepts the following forms of payment:
- Mpesa Pay Bill
- Mpesa Online
How long will it take to deliver my order?
We endeavor to have your orders delivered to your preferred location within 4 hours of the time you confirm your order.
Your orders will be delivered at no extra cost.
How will I confirm that my order has not been tampered with?
Your order will have a tamper-proof seal that should be intact at the point of collection. You will also be able to validate the authenticity of your purchase by:
- By scanning the QR code using the Mobile Application inbuilt scanner
- By sending an SMS of the hidden code revealed after scratching the seal to 70077
- By entering the hidden number in the validate your drugs field in both the Mobile application and web portal
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